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TERMS OF SERVICE

PAYMENT:

We require payment in full at checkout, including shipping and taxes

 

REFUNDS/EXCHANGES:

Because of quantity restrictions, we are not able to offer any refunds, exchanges, or cancellations. Please be sure to double-check that the product you’ve selected is the one you want to purchase.

PRE ORDER:

Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our Website. Each collection or item available for pre-order will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.

PRE-ORDER ITEMS ARE NOT ON HAND AND THEREFORE, HAVE TO WAIT 6 TO 8 WEEKS TO RECEIVE THE ITEMS.

 

BEFORE ORDERING, PLEASE READ THE PRE ORDER TERMS & CONDITIONS BELOW:

1. Pre orders require payment to be made at checkout. 

2. Please note that due to the nature of pre-order items, we will not be accepting cancellations. 

3. We cannot estimate or guarantee a specific ship date so we cannot guarantee products will be available in 6 TO 8 weeks. We will ship orders the moment they are available.

4. Sometimes the ordered items will arrive later than 8 weeks due to several factors (eg: customs)

5. Please do not order if you are unable to wait. 

6. If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available.

7. Once you place an order with us, it means that you are willing to accept these terms & conditions.

8. Once the products have landed and received by our team. You will then be informed via email and our social media platforms. We will immediately start processing pre-orders in the next 24 Hours and schedule it for shipment. 

PRE ORDER REFUNDS/EXCHANGES:

Because of quantity restrictions, we are not able to offer any refunds, exchanges, or cancellations. Please be sure to double-check that the product you’ve selected is the one you want to purchase.

DELIVERY:

Your purchase will be shipped 7 to 14 days from purchase date, if not earlier. Please understand, Humnos handbags are hand-painted, which means each piece is unique and takes time to create.

 

Double-check your delivery address for accuracy. We are unable to accommodate any address changes. Please provide a secure address where you can receive your order.

 

You will receive UPS tracking info via email once your order has shipped.

 

OUR MISSION:

To serve you in excellence. Please use this as a guide to answering any questions you may have about where we are in the creation/shipping process.

 

Once you place your order you are agreeing to the terms and conditions above. We promise to carry out our part in serving you. 

 

Thank you for your continuous support. None of this would be possible without you!

 

If you have questions, please email us at customerservice@humnos.org. Someone from our team will be able to provide an answer within 24-hours.

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